Frequently Asked Questions
Find answers to your questions here
What is included in the price?
Flights, the Umrah visa and health insurance, hotel stays (breakfast and dinner), all transfers, visits, religious guide and tour guide, ihram and Umrah bag. Lunches and personal expenses are not included.
Can I pay in instalments?
Yes. Up to 12 credit-card instalments, interest-free up to 6. Reserve with a 20% deposit and pay the balance 30 days before departure.
How does the early-booking discount work?
Guests who confirm at least 90 days before departure get 7% off the programme price. Use the code ERKENKAYIT when booking online.
Why do double, triple and quad room prices differ?
Our prices are per person; the more people share a room, the lower the cost per person. A quad family room is the best value for families.
Which ages qualify for the child price?
For infants aged 0-2 only the flight and visa are charged. Children aged 2-11 sharing their parents' room get the discounted child price. Ages 12 and over pay the adult price.
Can people over 65 or with walking difficulties go on Umrah?
Yes, there is no age limit. We recommend our comfort programme near the Haram, with wheelchairs, escorts and rooms near the lift. A medical report is requested for chronic conditions.
How do I join from Konya or Kayseri?
The domestic connection to Istanbul from Konya and Kayseri is included in the price. You meet our group leader at Istanbul Airport.
How long does the Umrah visa take?
After you hand in your passport and biometric photo, the Umrah visa is usually issued within 3-5 working days. Your passport must be valid for at least 6 months from departure.
Can women go on Umrah without a mahram?
Under current Saudi practice, women over 18 may perform Umrah with a group without a mahram. Under-18s need parental consent.
Can I get a refund if I cancel?
Cancellations up to 45 days before departure receive the deposit back (visa fee excluded). No deduction is made for cancellations supported by a medical report; payment can also be moved to a later group.
Can I register before the Hajj ballot?
Yes, we accept pre-registration. If you are not selected in the Diyanet ballot, your deposit is refunded in full.
Can spouses share a room on Hajj?
On our family Hajj programme spouses and family members selected together share the same room. On the economy Hajj, rooms are shared with guests of the same gender.
Which vaccines are needed before Hajj?
The meningitis (ACYW135) vaccine is mandatory and the seasonal flu vaccine is also required. Our team reminds you of your appointments.
Could not find your answer?
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